User manual

We in the Joule team wish you a great e-bike experience! To help you get started, we have created a user manual adapted to the electric bike you subscribe to.

If you have any questions that are not answered here, please contact us at

The most important details:

  • For the theft insurance to apply, the e-bike frame must be locked and to a fixed unit
  • Do not charge the battery at night, or for long periods without supervision
  • To limit damage to the frame, the lock must be attached tightly to the seat post
  • To prevent the gears and brakes from being effected, we recommend regularly washing the e-bike with water and a cloth (only)
  • Do not use high pressure washers on the e-bike, it can  destroy the mechanics

White E-trekking 3.0

How to use the e-bike.

1. Turn on the e-bike
Turn on the e-bike by pressing the off/on button on the upper side of the panel-border (see picture in step 2). The bike should be on when you start biking. Adjust the motor power using "+" or "-". 

If you are walking the bike, you press the WALK button on the underside of the display frame. 

2. Make sure the bike has power
You can check how much power your e-bike has by looking at the bottom part of the display.

3. Charging while the battery is in the bike
The bike can safely be charged while the battery is in the bike. You simply open the rubber lid on the left  side of the bike (by rotating it to the right) and plug the charging cable in. 

NB! Make sure the rubber lid stays in place at all times (when you close it you should hear a click). If it falls off, you risk allowing water to enter the system which could short-circuit and ruin the bike. 

4. Taking out the battery 
When you wish to remove the battery you insert the key in the frame on the right side. Twist to the left. Manually unscrew the two silver screws at the top so that the case falls off. The batter may fall to the ground, so be prepared to catch it.  Feel free to position the handlebars straight ahead for easier extraction. If the battery does not fall out, you can try to turn the key a little  more and gently pull the top of the battery, pushing against the holster with your fingertips. 

5. Charging the battery outside of the bike 
Charge the battery with the relevant charging cable. Charging time can last between 2-4 hours depending on how full the battery was originally. 

When you put the battery back, ensure that the key is turned to the left. The battery should be inserted straight and should not look slanted. You should hear a click when the battery is in place. When it is in place, it is important to lock the battery in place and extract the keys.

Lastly you fasten the cover. Ensure you have a good view of the holes as seen below. Pick out any dirt before you screw the two silver screws into place, and ensure the cover is held tightly against the frame as you screw. 

Use some force when you fasten the screws. Test that the battery is in place by turning the bike on. 


Your safety is important to us. Here are some reminders regarding battery-safety.

  • Do not start charging the battery if it is visibly damaged.
  • Stop charging immediately if you experience a strange smell or see smoke.
  • Keep an eye on the battery, and do not charge it while you sleep.
  • Avoid damaging the battery by allowing it to fall to the floor of taking hits.
  • Do not place the battery in the sun while charging.
  • Do not cover the battery and charger, or place objects near them. Be vigilant about flammable materials.
  • Do not allow the battery to come in contact with water or open fire.
  • Keep the battery away from children and pets.
  • Do not use the battery or charger for other gadgets.
  • In the unlikely event that the battery catches fire, do not attempt to extinguish the fire with water. Evacuate the area and contact emergency services immediately.
  • When you are at home, store the battery in the bike. When you are out, take the battery with you to avoid theft. 

6. Use of gears
Although this is an electric bike, it is important that you use the gears. You use the gears in the same way as when you ride a bike without an engine. This means that when you apprach a hill, it's a good idea to engage a lighter gear.

How to park and store the e-bike?

To be covered by our insurance agreement, it is a prerequisite that you park the bicycle using an insurance-approved bicycle lock.

E-bike theft is unfortunately very common, but by following these guidelines you reduce the likelihood of theft considerably. If you have followed our insurance terms and guidelines for parking, you will be covered by the insurance in the event of theft, but we cannot, however, guarantee that you will get a new bike immediately.

Guidelines for parking the bicycle

Bicycle lock: It is important to use the supplied bicycle lock every time the bicycle is parked. Thread the lock through both the bicycle frame, if possible through one of the wheels, and around a fixed structure (lamp post, bicycle rack etc.).

Battery: If you park on public land (on the street, in the city and other places without access control) without having the bicycle under supervision, we recommend that the battery be removed immediately. If someone steals the battery while the bike is parked unattended, it is not necessarily covered by the theft insurance for the bike, and you (as the renter) will in these cases be responsible for replacing the battery.

The keys to the battery are in the bag when you receive the bike. It can be useful to separate these two keys so that you have a spare if you lose one of the keys. Also remember to take the keys out of the lock when you park the bike.

Parking at night: Parking the bicycle on public land (in the city, street etc.) overnight should be avoided, as the probability of theft increases considerably. We recommend keeping the bike locked up at night if possible (for example in a shed, closed backyard or in an apartment).

If you store the bicycle in a shed, there are requirements for the quality of the lock for the theft insurance to be valid. If you are in doubt, we also recommend locking the e-bike with the provided bike lock.

The terms of the theft insurance are described in detail under Rental terms and conditions.


How to take care of the electric bike?

1. Air in the tires
One of the most important things you do to take good care of your bike is to have enough air in the tires. For frequent use, we recommend checking the tires often. On average, you should expect to fill the tires with air around once a month. Recommended pressure for the supplied tires is 3.5 bar and maximum pressure is 4 bar.

2. Cleaning

The e-bike will last longer if it is kept clean. For a normal wash, you can go a long way with water and a cloth, and if it is particularly dirty, you can use a little Zalo and a regular scrubbing brush. The garden hose can also be used, but do not use a high-pressure washer as it can push water into the electronics, ball bearings and motor.

3. Adjustment of gear system
The e-bike you have now received is brand new. In all new gear systems, the wire stretches a little at first. If you feel that the bike is ticking or that the gear jumps, you can tighten the wire by turning the screw on the gear on the rear wheel (marked in the picture). Only small adjustments are needed. Turn only a quarter of a turn counter-clockwise at a time before doing a test.

How to cycle safely in traffic?

We recommend that all our subscribers wear a helmet and follow the Norwegian traffic rules.

Have a good trip!

We hope you enjoy your e-bike!