We in the Joule team wish you a great e-bike experience! To help you get started, we have created a user manual adapted to the electric bike you subscribe to.
If you have any questions that are not answered here, please contact us at firstname.lastname@example.org or +47 920 79 622.
The most important details:
- For the theft insurance to apply, the e-bike frame must be locked and to a fixed unit
- Do not charge the battery at night, or for long periods without supervision
- To limit damage to the frame, the lock must be attached tightly to the seat post
- To prevent the gears and brakes from being effected, we recommend regularly washing the e-bike with water and a cloth (only)
- Do not use high pressure washers on the e-bike, it can destroy the mechanics
Superior eXR 6030 Touring
How to use the electric bike?
1. Turn on the bike
Turn on the bike by pressing the on/off switch on top of the battery cover (under the frame). The bike must be switched on before you start riding. While riding, you can regulate the engine power by pressing the up or down arrow on the panel. You have three different levels that appear on the panel in the form of lines.
2. Check if the bike has electricity
Check that the bike is charged. You can check this by turning on the bike and examining the battery level at the top of the display screen on the handlebars.
The bicycle can be safely charged while the battery is in the bicycle. You then simply plug the charging cable into the hatch behind the plastic cover at the bottom of the crank.
4. Remove the battery
5. Charging the battery outside the bicycle
Once you have removed the battery, it can be charged with the associated adapter. Charging time can vary from two to four hours depending on how full the battery is.
Your safety is important to us. Here are some reminders regarding battery-safety.
- Do not start charging the battery if it is visibly damaged.
- Stop charging immediately if you experience a strange smell or see smoke.
- Keep an eye on the battery, and do not charge it while you sleep.
- Avoid damaging the battery by allowing it to fall to the floor of taking hits.
- Do not place the battery in the sun while charging.
- Do not cover the battery and charger, or place objects near them. Be vigilant about flammable materials.
- Do not allow the battery to come in contact with water or open fire.
- Keep the battery away from children and pets.
- Do not use the battery or charger for other gadgets.
- In the unlikely event that the battery catches fire, do not attempt to extinguish the fire with water. Evacuate the area and contact emergency services immediately.
- When you are at home, store the battery in the bike. When you are out, take the battery with you to avoid theft.
6. Use of gears
Even though this is an electric bike, it is important that you use the gears. You use the gears in the same way as when you ride a normal bike without an engine. This means that when you approach a hill, it's a good idea to engage a lighter gear.
How to park and store the e-bike?
To be covered by our insurance agreement, it is a prerequisite that you park the bicycle correctly.
E-bike theft is unfortunately very common, and by following these guidelines you reduce the likelihood of theft considerably. If you have followed our insurance terms and guidelines for parking, you will be covered by the insurance in the event of theft, but we cannot guarantee that you will get a new bike immediately.
Guidelines for parking the bicycle
Bicycle lock: It is important to use the supplied bicycle lock every time the bicycle is parked. Thread the lock through both the bicycle frame, if possible through one of the wheels, and around a fixed structure (lamp post, bicycle rack etc.).
Battery: If you park on public land (on the street, in the city and other places without access control) without having the bicycle under supervision, we recommend that the battery be removed immediately. If someone steals the battery while the bike is parked unattended, it is not necessarily covered by the theft insurance for the bike, and you (as the renter) will in these cases be responsible for replacing the battery.
The keys to the battery are in the bag you get when you receive the bike. It can be useful to separate the two keys so that you have an extra one if you lose one of the keys. Also remember to take the keys out of the lock when you park the bike.
Parking at night: Parking the bicycle on public land (in the city, street etc.) overnight should be avoided, as the probability of theft increases considerably. We recommend keeping the bike locked up at night if possible (for example in a shed, closed backyard or in an apartment).
If you store the bicycle in a shed, the quality of the lock is required for the theft insurance to be valid. If you are in doubt, we also recommend locking the e-bike with the bike lock. The terms of the theft insurance are described in detail under Rental terms and conditions.
How to take care of the electric bike?
1. Air in the tires
One of the most important things you do to take good care of your bike is to have enough air in the tires. For frequent use, we recommend checking the tires often. On average, you should expect to fill the tires with air around once a month. Recommended pressure for the supplied tires is 3.5 bar and maximum pressure is 4 bar.
The e-bike will last longer if it is kept clean. For a normal wash, you can go a long way with water and a cloth, and if it is particularly dirty, you can use a little Zalo and a regular scrubbing brush. NB! The most important thing is that you don't use high-pressure washers for the washing - it destroys the bike.
3. Adjustment of gear system
We recommend that all our subscribers wear a helmet and follow the Norwegian traffic rules😊
Have a good trip!
We hope you enjoy your e-bike!